COVID-19 and Hotel Operations


  • Question: Am I allowed to continue Operations in California? 
  • Answer: Yes. But you must reduce to minimum basic operations. 
  • Make sure you are up to date on government orders, which are changing daily. 


  • Q: Can I refuse to accommodate a guest who has Covid19? 
  • A: Yes. California courts have cited that hotels can deny accommodations to a guest with a infectious disease. 


  • Q: What should I do if one my guests tests positive for Corvid19 after they are already staying at my hotel? 
  • A: Take reasonable steps. Contact the appropriate medical personnel. 
  • Be prepare to have your operations disrupted. Diagnosed guests and anyone they came in contact must be selfquarantined. Follow CDC recommendations and governmental orders. 
  • The guest is responsible for the cost of their extended stay, not you. 


  • Question: What should I do if one of my guests is checking in and exhibiting symptoms of Covid-19 (cough/shortness of breath)? 
  • Answer: Be Safe. Be Reasonable. Be Prepare. 
  • Do take reasonable precautions to ensure the safety of the other guests and staff. 
  • Do not ask the guest to discuss their health prior to checking in. 
  • If you reasonably believe the guest poses a safety risk, you may refuse to accommodate them. Here are some best practices: 
  • Make sure the decision is coming from management. 
  • Have a second staff member serve as a witness when the manager explains to the guess why they will not be checking in. 
  • Refund the guest, if the reservation was pre-paid. 
  • Have the manager and the staff witness prepare written statements. 
  • Disinfect the area after the guest leaves. 

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